Frequently Asked Questions

1. Q: What should I check when I receive my order?
2. Q: What is Promo Shipping (UPS/USPS)?
3. Q: What is Promo Shipping 2-day?
4. Q: Why is a signature required?
5. Q: What if I can’t sign for the package?
6. Q: My package tracking says it was signed for, but I did not sign for anything.
7. Q: My package tracking says it was delivered but I do not see it.
8. Q: How do I check my item(s) to make sure they are ok?
9. Q: I am not satisfied with the product(s) I received, what is your return policy?

Answers…

1. Q: What should I check when I receive my order?

   A: Please see our page How to check your order. Please Contact Us if you have any questions before mounting your optic or completing your firearm transfer.

2. Q: What is Promo Shipping (UPS/USPS)?

   A: Promo Shipping is our best value free or discounted shipping options. At Scopelist's discretion, we will ship your order by UPS or USPS. Typically we will ship by UPS, but if the closest UPS Customer Center is far, we may choose to ship by USPS. We also ship by USPS to Alaska, Hawaii, Guam, and Puerto Rico. If you prefer a certain shipping service, please select that option rather than Promo Shipping.

3. Q: What is Promo Shipping 2-day?

   A: 2-day Promo Shipping is a discounted shipping rate for delivery on the second business day after the shipment date. We will use the appropriate UPS shipping method as necessary for 2 business day ship time. If you order on a Friday, the shipment would arrive on Tuesday. UPS holidays and weekends are not business days. For PO Box addresses, we will ship USPS Priority. Please note USPS does not guarantee 2-day delivery.

4. Q: Why is a signature required?

   A: We require a signature on high value shipments and shipments to apartments or high traffic areas. We have this requirement to help protect your package from theft.

5. Q: What if I can’t sign for the package?

   A: For UPS deliveries, we can request the package to be held at a local UPS Customer Center or we can reschedule delivery for a different date. For USPS deliveries, USPS will hold the package at the local post office. Please Contact Us if you would need us to pursue one of these options.

6. Q: My package tracking says it was signed for, but I did not sign for anything.

   A: Please check with your neighbors, if any. If the delivery was to a business, please check with any others at the business or the front desk. If the delivery was to an apartment, please check with the office. Please Contact Us if you have checked and still cannot locate the package.

7. Q: My package tracking says it was delivered but I do not see it.

   A: Please check your security cameras, if any, and with your neighbors, if any. It can happen that the carrier delivers to the wrong address. Please Contact Us if you have checked and still cannot locate the package.

8. Q: How do I check my item(s) to make sure they are ok?

   A: Please see our page on how to check your product.

9. Q: I am not satisfied with the product(s) I received, what is your return policy?

   A: Please see our Return Policy Page.